ANSWERS WITHOUT FINE PRINT
The key questions before your first instance.
From the trial and reserved storage to restoring an instance after a cancellation.
TOPIC AREA
Getting started & trial
Is the trial a limited demo?
No. You get a full-featured Paperless-ngx instance with 150 MB of reserved trial storage. The trial runs for 14 days.
Do I need a credit card for the trial?
No. Signing up and creating your first trial instance requires no payment method.
Can I keep my instance after the trial?
Yes. You pick a suitable plan and keep the same instance, as long as your data fits into the booked storage.
Do I need technical knowledge of Docker or Linux?
No. The service is aimed precisely at people who want to use Paperless without building and maintaining the underlying server environment themselves.
TOPIC AREA
Instances & storage
Is this really my own Paperless?
Yes. Every booked instance is a standalone Paperless-ngx environment with its own login, its own address and separately reserved storage.
Can I manage multiple instances with one account?
Yes. You can, for example, run personal and business archives separately while still managing them centrally through one customer account.
What does reserved storage mean?
The full storage amount of your plan is set aside for your instance as capacity. It is not sold again to another customer just because you are not fully using it yet.
Do I share a Paperless database with other customers?
The product model uses separate Paperless environments. You do not simply share a common Paperless login or a jointly visible application with other customers.
TOPIC AREA
Plans & terms
Can I upgrade my plan later?
Yes. Upgrading an existing instance to more reserved storage is part of the product.
When is a downgrade possible?
A downgrade is only offered when the storage you actually use fits completely into the smaller plan.
How are multiple instances billed?
Each instance has its own plan. All instances and their costs are shown together in the customer portal.
Can I use a promo code?
Promo codes are part of the booking and billing flow and are validated before the paid booking.
TOPIC AREA
Cancellation & recovery
What happens right after a cancellation?
The instance initially keeps running until the end of the paid period. After that, the 14-day recovery period begins.
Can I restore a cancelled instance?
Yes. During the recovery period you can trigger the restoration in the customer portal.
Does the storage stay reserved during the recovery period?
Yes. As long as an instance is restorable, its capacity is not sold as free.
When is the data permanently deleted?
Once the 14-day recovery period expires, the instance and its data are permanently removed.
READY FOR YOUR OWN PAPERLESS?
The best answer is a real trial instance.
14 days, 150 MB and no credit card.